Tuesday, January 6, 2026 | 6:30PM to 8:00PM

This Event will be delivered via Zoom Meeting

Note: Registrants will be sent a confirmation email, and a reminder email with the Zoom link prior to the meeting!

Agenda:
6:30 - 6:45 pm – Get Connected, Introductions & Announcements
6:45 - 7:40 pm – Guest Speaker –Nicholas Errico
7:40 - 7:55 pm – Q&A
7:55 - 8:00 pm – Final remarks and close out

The PM for this event is: Rick Caudill - [email protected]

Registration closes: Monday, January 5, 2026 at Midnight

Optimizing Your Customer Relationship
with Nicholas Errico

This revolutionary framework unlocks the secret to increasing Customer Value and Service Provider Revenue, creating an unbeatable WIN/WIN scenario. Through his dynamic approach, teams consistently achieve higher project delivery rates, soaring customer satisfaction, and enhanced strategic positioning.

What sets this experience apart is Nicholas's unique ability to weave entertainment with education. Get ready for a journey filled with compelling stories - from Miami misunderstandings to SpongeBob wisdom, from Cashew Fruit insights to lessons from the Methodic Squirrel. Each tale perfectly illustrates crucial project management principles while keeping you engaged and entertained. After all, as Nicholas says, "You can't learn if you're sleeping!"

Objective:

• Commit to changing the way Project Managers engage and consider embracing the Deliver, Relate, Sell (DRS) mindset

You will leave with following learning objectives:

• Committing to a new approach
• Embrace the Deliver, Relate, Sell (DRS) mindset
• Grow your customer relationships

PDU Info: You will need to record and self-report your PDU's for this activity. Following the guidelines of the new CCR program and the PMI Talent Triangle®, the PDU's for this course can be applied as follows: 1.0 PDU - Business Acumen

Presenter: Nicholas Errico
Meet Nicholas, the "New York Cowboy," a powerhouse in professional services who brings an electrifying blend of expertise and entertainment to every stage. With all 12 PMI certifications, 30 cloud credentials across AWS, Google Cloud, and Azure, and an astounding 150+ professional certifications, he's the embodiment of lifelong learning.

As a sought-after speaker at PMI events nationwide, Nicholas captivates audiences with his signature mix of ironic humor and practical wisdom. His Amazon-published book, "Off the Beaten Path – A Project Management Field Guide," has become essential reading for professionals seeking real-world insights.

This former New Yorker, now thriving in Dallas with his wife, three children, and loyal dog, transforms complex concepts into memorable lessons through compelling storytelling. His mantra, "You can't learn if you're sleeping!" perfectly captures his dynamic approach to professional development.