Friday, October 2, 2026 | 7:35AM to 8:50AM

This Event will be delivered via Zoom Meeting

Note: Registrants will be sent the Zoom link in the registration confirmation email, and also one day prior to the meeting!

Agenda:
7:35 - 7:50am  Login to Zoom, Networking
7:50 - 8:50am  Presentation and Discussion

The PM for this event is: Joseph Carfagno - [email protected]

Registration closes: Thursday, October 1, 2026 at Midnight

Invisible Work
facilitated by Joseph Carfagno, PMP

PMI Infinity defines invisible work as “effort that materially supports delivery but is hard to see in plans, status reports, or physical outputs.” It further states that “invisible work matters because it consumes capacity, affects timelines, and creates risk even when it is not explicitly tracked. A project manager usually handles it by making work more visible through work-in-progress limits, clearer task breakdowns, stakeholder mapping, decision logs, and regular flow reviews.”

A recent article by Bart Gerardi (https://www.projectmanagement.com/articles/1220725/why-invisible-work-creates-visible-problems) states that modern tools such as instant messaging and AI are creating more invisible work. The project manager's task is to make the work visible. This is harder than traditional project management.

Project managers should focus on decisions made during invisible work sessions and pay attention to signals that project may have shifting priorities, new risks, and unresolved dependencies. Project managers need to understand invisible work without introducing bureaucracy.

How much invisible work is performed at your organization. How aware are you of this invisible work? How do you track it?

PDU Info: You will need to record and self-report your PDUs for this activity. Following the guidelines of the new CCR program and the PMI Talent Triangle®, the PDUs for this course can be applied as follows: 1.0 PDU - Power Skills

Joseph Carfagno has over 20 years of project experience in IT, primarily implementing and supporting enterprise-wide financial systems. As a program lead for SNEC-PMI, he is committed to maintaining a valuable and sustainable series of Shelton meetings. He does invisible work all the time. Some of it becomes visible.